Q. What are your hours?
A. We are open 7 days a week from 8am-6pm and closed on major holidays. Pick-up and drop-off is not available when our office is closed. Don't worry! We are still providing your pets with extra loving care. Our office is closed on the following holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Q. What should I do if I cannot pick my pet up by 6pm on scheduled pick-up day?
A. Please call the office as soon as you know you will be unable to pick up your pet and we will reschedule you for the following day.
**Please note Holiday's and Summer are extremely busy and kennels are typically fully booked. It is best that you schedule your pickup date with a delay in mind to ensure we will indeed have accommodations.
Q. Can I visit your facility for a tour anytime during business hours?
A. Walk-in tours of the facility are offered between 11am and 3 pm, Monday - Thursday. If those times do not work, please call the office to schedule an appointment.
Q. What do I need to bring?
A. We supply everything (food, beddings, dishes, etc.).
Q. Can I bring my pet's own food?
A. Of course, please ensure your pets food is pre portioned and labeled per feeding.
Q. Does my dog sleep inside?
A. Yes. All pets sleep in our climate-controlled building.
Q. How often do you take the dogs out?
A. All dogs will go out to an individual outrun both in the morning and evening. You can also add an extra trip onto the field if desired.
Q. Can my dog play with other dogs?
A. All dogs will be kenneled separately unless they are from the same family.
Q. My dog is not neutered/spayed. Can I board him/her?
A. We do accept intact animals with the exception of females in heat and/or pregnant.
Q. I have two (or more) dogs and want them to share a kennel, but they cannot be together when they eat. What should I do?
A. Please inform us during check in so we understand the situation. We will kennel them together but separate them during feeding.
Q. What are your vaccination requirements?
A. To ensure your pet’s health while boarding at our kennel, we require proof of current vaccinations. You can bring the record with you or call your vet and have them email it to firstname.lastname@example.org. It is beneficial to get the records to us prior to boarding so we can insure everything is up to date.
- DHPP (Distemper, Hepatitis, Parainfluenza and Parvovirus)
- Bordetella (Kennel Cough) every 6 months
- CIV (Canine Influenza Virus) - highly recommended but optional
- FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia)
- FeLV (Feline Leukemia) - optional
Q. Do I need to bring shot records every time?
A. No, only as needed to keep the system updated.
Q. Does my dog need Bordetella every 6 months? My doctor says the shot is good for 1 year.
A. Yes. We require the vaccine every 6 months. As a boarding facility we have found 6-month boosters can help protect against some forms of "Canine Cough".
Q. My doctor says my dog doesn't need DHLPP anymore due to his/her age. Do I still need to get it?
A. If there is an underlying medical condition and your veterinarian will submit a letter in regard to said vaccine then you only need that documentation. However, we will have your sign a waiver understanding the risk of boarding in that situation.