Q. What are your hours?
A. We are open 7 days a week from 8am-6pm and closed on major holidays. Pick-up and drop-off is not available when our office is closed. Don't worry! We are still providing your pets with extra loving care. Our office is closed on the following holidays:
- New Years Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Q. What should I do if I cannot pick my pet up by 6pm on scheduled pick-up day?
A. Just give us a call and you can always pick him/her up the next day.
Q. Can I visit your facility for a tour anytime during business hours?
A. Tours of the facility are offered between 11am and 3 pm, Monday - Thursday, except on holiday weeks.
Q. What do I need to bring?
A. We supply everything (food, beddings, dishes, etc.). All we require are the shot records for your pet(s). However, you are welcome to bring toys, treats, a light blanket or whatever makes your pet comfortable here.
Q. Can I bring my pet's own food?
A. Yes. If you feed special food (veterinary diet, puppy/kitten food, or senior food), we recommend you bring it.
Q. Does my dog sleep inside?
A. Yes. Everybody has sleeping quarters inside. The building is temperature controlled.
Q. How often do you take the dogs out?
A. 4 times a day in out-runs, 15 minutes to 1 hour each time depending on the weather and the breed. One additional time in the field if you chose to have the exercise program.
Q. Can my dog play with other dogs?
A. Sorry but no. We do not combine dogs here for liability purposes. All dogs will be kenneled separately in/out unless they are from the same family.
Q. My dog is not neutered/spayed. Can I board him/her?
A. Yes. It will not be a problem as we do not combine dogs here. If you have two (or more) dogs and need to be separated for that reason, please make sure to let us know when you check them in.
Q. I have two (or more) dogs and want them to share a kennel but they cannot be together when they eat. What should I do?
A. No problem. Please let us know the situation. We will kennel them together but separate them during feeding.
Q. Do you have a long term boarding rate?
A. Yes. For over one month boarding, we offer a long-term discount. The rate can vary based on the length and the number of pets. Please ask for details.
Q. What are your vaccination requirements?
A. To ensure your pet’s health while boarding at our kennel, we require proof of current vaccinations. You can bring the record with you or call your vet and have them fax it over to us at (208) 343-0622.
- DHLPP (Distemper, Hepatitis, Leptospirosis, Parainfluenza and Parvovirus)
- Bordetella (Kennel Cough) every 6 months
- FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia)
- FeLV (Feline Leukemia) - optional
Q. Do I need to bring shot records everytime?
A. No, only at your pet's first visit and when shots are updated.
Q. Does my dog need bordetella every 6 months? My doctor says the shot is good for 1 year.
A. Yes. As a boarding kennel, we require it every 6 months.
Q. My doctor says my dog doesn't need DHLPP anymore due to his/her age. Do I still need to get it?
A. No, but please obtain doctor's note stating the condition.